Bridgecrest Customer Service

Bridgecrest is a company that offers car payment management and account servicing. As with any financial service, customer service is an important aspect of the business. Bridgecrest understands this and strives to provide their customers with excellent service. They offer multiple ways for customers to contact them, including phone, email, and an online form.

Customers who need immediate assistance are encouraged to call Bridgecrest’s customer service number, which is 800-967-8526. For those who prefer to communicate online, Bridgecrest has an online form that can be filled out with questions or concerns. They promise to respond to all messages within 24-48 hours. In addition, customers can manage their accounts online, make payments, and find payment options that work best for them.

Bridgecrest’s Contact Information

Bridgecrest’s customer service team is available to assist customers with their inquiries and concerns. The following contact information can be used to reach out to Bridgecrest’s customer service team:

• Phone number: Customers can call Bridgecrest’s customer service team at 800-967-8526 for immediate assistance. The customer service team is available Monday through Thursday from 7 AM to 6 PM and Friday from 7 AM to 5 PM (MST).

• Email: Customers can email Bridgecrest’s customer service team at [email protected] for any inquiries or concerns.

• Mailing address: Customers can send their inquiries or concerns through mail to Bridgecrest’s mailing address at P.O. Box 53087, Phoenix, AZ 85072.

Bridgecrest’s customer service team strives to respond to all messages within 24-48 hours. However, customers who need immediate assistance are advised to call the customer service team directly.

Customers can also visit Bridgecrest’s website, bridgecrest.com, for self-service options such as making a payment and accessing their account. The website also provides frequently asked questions and answers about loans and payments.

Overall, Bridgecrest’s contact information provides customers with several options to reach out to the customer service team for assistance.

Vehicle Payments

Bridgecrest offers several payment options to make the payment process as easy as possible for customers. Customers can make payments online through the self-service portal or by phone. They can also set up automatic payments to ensure that their payments are always made on time.

Bridgecrest also offers payment extensions and deferrals for customers who may be experiencing financial hardship. These options can help customers avoid late fees and keep their accounts in good standing.

Overall, Bridgecrest is committed to providing excellent customer service to its clients. With a variety of support services and payment options, customers can feel confident that they will receive the assistance they need to manage their accounts and make payments on time.

Payment Options at Bridgecrest

Bridgecrest offers several payment options to make it easy for customers to manage their car payments. These options include:

• AutoPay: Enroll in Bridgecrest AutoPay to have your payments automatically deducted from your checking or savings account each month. This option ensures that your payments are always on time and helps you avoid late fees.

• Online Payment: Pay your bill online using your checking or savings account. This option is free and allows you to make payments at any time, from anywhere.

• Bank Bill Pay: Use your bank’s Bill Pay feature to make payments to Bridgecrest. This option is free and allows you to schedule payments in advance.

• Mail: Mail your check or money order to Bridgecrest at PO BOX 842695, Los Angeles, CA 90084-2695. Please make sure to include your account number on the check or money order.

Bridgecrest does not charge any fees for using any of these payment options. However, customers should note that there may be fees associated with certain types of payments from their bank or financial institution.

It is important to note that payments made through any of these options may take up to five business days to process. Customers should plan accordingly and make sure to submit their payments in advance of their due date to avoid late fees.

Overall, Bridgecrest offers a variety of convenient payment options to make managing car payments easy and stress-free for its customers.

Bridgecrest’s Privacy Policy

Bridgecrest is committed to protecting the privacy of its customers. The company’s privacy policy outlines how they collect, use, and protect personal information. Here are some key points from the policy:

Information Collected

Bridgecrest collects personal information such as name, address, phone number, email address, social security number, and financial information. They also collect information about the customer’s vehicle and driving history.

Use of Information

Bridgecrest uses the information collected to provide services to its customers, such as processing payments, managing accounts, and providing customer support. They may also use the information to offer products and services that may be of interest to the customer.

Sharing of Information

Bridgecrest may share personal information with its affiliates, service providers, and other third parties as necessary to provide services to its customers. They may also share information as required by law or to protect their rights or property.

Security Measures

Bridgecrest takes measures to protect the personal information of its customers, including using encryption and firewalls to secure data. They also require employees and service providers to follow strict security protocols.

Opt-Out Options

Bridgecrest provides customers with the option to opt-out of receiving marketing communications. Customers can also request to have their personal information deleted or corrected.

Overall, Bridgecrest’s privacy policy demonstrates their commitment to protecting their customers’ personal information. By providing clear information about how they collect, use, and protect data, customers can feel confident in their interactions with the company.

Reviews and Reputation

Customer Reviews

Bridgecrest has a mixed reputation when it comes to customer reviews. A quick search online reveals a significant number of negative reviews, with customers complaining about everything from poor customer service to high interest rates and aggressive collection practices. As of September 2023, the company has a rating of 1.8 out of 5 stars on Trustpilot, with the majority of reviews being 1-star.

However, it’s worth noting that there are also some positive reviews out there. Some customers have praised the company’s online platform for making it easy to manage their accounts and make payments, while others have appreciated the flexibility offered by Bridgecrest’s repayment plans.

Handling Complaints

When it comes to handling complaints, Bridgecrest has a mixed track record. Some customers have reported positive experiences with the company’s customer service team, who have been able to resolve their issues quickly and efficiently. However, others have complained of being passed from one representative to another without any resolution.

It’s worth noting that Bridgecrest has been the subject of numerous complaints to the Better Business Bureau (BBB), with many customers reporting issues with billing and collections. However, the company has responded to many of these complaints and has worked to resolve them in a timely manner.

Overall, while Bridgecrest has a mixed reputation when it comes to customer reviews and handling complaints, it’s clear that the company is working to improve its customer service and address any issues that arise.

Charges and Fees

Bridgecrest charges various fees for their loan servicing. Some of these fees are standard, while others may vary depending on the individual’s loan agreement. It is important to carefully review the loan agreement to understand the fees that may apply.

One of the most common fees charged by Bridgecrest is a late payment fee. If a payment is not received by the due date, a late fee will be charged. The amount of the fee may vary depending on the individual’s loan agreement and the state in which they reside.

Another fee that may be charged by Bridgecrest is a returned payment fee. If a payment is returned due to insufficient funds, a fee will be charged. Again, the amount of the fee may vary depending on the individual’s loan agreement and the state in which they reside.

Bridgecrest may also charge fees for certain services, such as a payoff statement or a replacement title. These fees are typically outlined in the loan agreement.

It is important to note that fees charged by Bridgecrest are in addition to the interest charged on the loan. Borrowers should carefully review their loan agreement to understand all charges and fees associated with their loan.

Overall, Bridgecrest’s fees are in line with industry standards. However, borrowers should be aware of the fees that may apply to their loan and budget accordingly to avoid any unexpected charges.

Bridgecrest Acceptance Corporation

Bridgecrest Acceptance Corporation is a subsidiary of DriveTime, one of the largest used car dealerships in the United States. Bridgecrest Acceptance Corporation specializes in providing financing and loan servicing for customers who purchase vehicles from DriveTime.

Bridgecrest Acceptance Corporation offers a variety of payment options to make it easy for customers to manage their loans. Customers can make payments online through the Bridgecrest website, by phone, or by mail. They can also set up automatic payments to ensure that their payments are always made on time.

In addition to payment options, Bridgecrest Acceptance Corporation offers a range of other services to help customers manage their loans. These services include online account management, loan payoff calculators, and customer service support.

Bridgecrest Acceptance Corporation is committed to providing excellent customer service to all of its customers. The company has a dedicated customer service team that is available to assist customers with any questions or concerns they may have about their loans. Customers can contact the customer service team by phone, email, or through the Bridgecrest website.

Overall, Bridgecrest Acceptance Corporation is a reliable and trustworthy provider of financing and loan servicing for customers who purchase vehicles from DriveTime. With a range of payment options and excellent customer service, Bridgecrest Acceptance Corporation makes it easy for customers to manage their loans and stay on top of their payments.

Website and Developer Information

Bridgecrest’s website, bridgecrest.com, is the primary platform for managing car payment accounts and accessing customer service resources. The website is user-friendly, with a clean and simple layout that makes it easy for customers to navigate. In addition, the website is mobile-responsive, allowing customers to access their accounts and make payments on-the-go.

The website is developed and maintained by Bridgecrest Acceptance Corporation, a subsidiary of DriveTime. The company has a team of experienced developers who work tirelessly to ensure that the website is always up-to-date and running smoothly. This team is responsible for implementing new features, fixing bugs, and optimizing the website’s performance.

Bridgecrest’s website is hosted on a secure server, ensuring that all customer data is protected. The website also uses SSL encryption to secure all communication between the customer’s browser and the server. This means that all sensitive information, such as passwords and payment details, are kept confidential and cannot be accessed by unauthorized parties.

Overall, Bridgecrest’s website and developer team are reliable and trustworthy. They provide customers with a secure and user-friendly platform for managing their car payments and accessing customer service resources.

Policy Changes at Bridgecrest

Bridgecrest is committed to providing the best possible customer service experience to its clients. As part of this commitment, the company regularly reviews its policies and procedures to ensure they are up-to-date and in line with industry standards.

Recently, Bridgecrest has made some policy changes that may affect its customers. These changes are designed to improve the overall customer experience and ensure that customers are treated fairly and with respect.

One of the most significant policy changes at Bridgecrest is the introduction of a new payment plan option. This new plan allows customers to make smaller, more frequent payments, rather than one large payment each month. This can help customers better manage their finances and avoid late fees or missed payments.

Another policy change at Bridgecrest is the introduction of a new dispute resolution process. This process is designed to help customers resolve any issues or disputes they may have with the company quickly and efficiently. Customers can now submit a dispute online, and a dedicated team will review the issue and work to resolve it as soon as possible.

Finally, Bridgecrest has updated its privacy policy to ensure that customer data is protected and used only for legitimate business purposes. The company has implemented new security measures to prevent unauthorized access to customer information and has trained its employees to handle customer data with care and confidentiality.

Overall, these policy changes demonstrate Bridgecrest’s commitment to providing excellent customer service and ensuring that customers are treated fairly and with respect. Customers can rest assured that they are in good hands with Bridgecrest and that the company is always working to improve its services and policies.

About Bridgecrest

Bridgecrest is a vehicle financing company that provides loans to customers for the purchase of new and used cars. The company was founded in 2011 and is headquartered in Dallas, Texas. Bridgecrest provides financing options to customers with varying credit scores, making it accessible to a wide range of customers.

Bridgecrest’s business model is based on providing customers with flexible and affordable financing options. The company offers loans with competitive interest rates, and customers can choose from a variety of payment plans that suit their needs. Bridgecrest also provides online account management tools, making it easy for customers to manage their loans and payments online.

Bridgecrest’s loan products are designed to be simple and easy to understand. The company offers fixed interest rates, so customers know exactly how much they will pay each month. Bridgecrest also provides customers with a clear breakdown of their payments, including the principal amount, interest, and any fees.

Overall, Bridgecrest’s business model is focused on providing customers with a transparent and straightforward financing experience. The company aims to make the car buying process as easy and stress-free as possible, helping customers get on the road quickly and affordably.

Frequently Asked Questions

What is the phone number for Bridgecrest customer service?

Customers who need assistance can call Bridgecrest’s customer service at 800-967-8526. The customer service team is available Monday through Friday from 7 a.m. to 8 p.m. CT, and on Saturdays from 7 a.m. to 5 p.m. CT.

How do I make a one-time payment on my Bridgecrest account?

To make a one-time payment on your Bridgecrest account, you can log in to your account online at Bridgecrest.com and select the “Make a Payment” option. You can also call the customer service number and make a payment over the phone.

What are the hours of operation for Bridgecrest customer service?

Bridgecrest’s customer service is available Monday through Friday from 7 a.m. to 8 p.m. CT, and on Saturdays from 7 a.m. to 5 p.m. CT.

What is the address for Bridgecrest headquarters?

Bridgecrest’s headquarters is located at 6675 W.woodland Dr, Indianapolis, IN 46278.

What are the terms and conditions for a Bridgecrest loan?

The terms and conditions for a Bridgecrest loan vary depending on the specific loan agreement. Customers should review their loan agreement carefully to understand the terms and conditions of their loan.

How do I avoid repossession on my Bridgecrest loan?

To avoid repossession on a Bridgecrest loan, customers should make their payments on time and in full. If a customer is having difficulty making payments, they should contact Bridgecrest’s customer service team to discuss possible payment arrangements.