BJ’s Wholesale Club is a membership-only warehouse club chain that operates in the United States. One of the most important aspects of the company is its customer service, which aims to provide members with a positive shopping experience. BJ’s offers a variety of customer service options, including online chat, email, and phone support, to ensure that members can easily get the help they need.
- Contacting BJ’s Customer Service
- Navigating BJ’s Online Platforms
- Membership at BJ’s
- Product Categories at BJ’s
- Ordering and Shipping Process
- Rewards and Deals at BJ’s
- About BJ’s Wholesale Club
- Frequently Asked Questions
Contacting BJ’s Customer Service
If you have any questions or concerns regarding your membership, orders, services, rewards program, tire center, payments, or any other inquiries, BJ’s Wholesale Club provides various ways to contact their customer service team.
One of the easiest ways to reach BJ’s customer service is by calling their toll-free number at 1-800-257-2582. The Member Care team is available seven days a week from 9am to 7pm EST. If you prefer to use BJ’s automated Club locator service, you can call 800-BJS-CLUB (800-257-2582) at any time and say or press “1”.
Another option is to send an email through their contacts form on the BJ’s website. You will need to provide your email address, subject, reason for contacting, and any questions or comments you may have. If you want a faster response, it is recommended to provide your membership and contact number as well.
BJ’s Wholesale Club also provides a physical address where you can send mail. Their headquarters is located at 25 Research Drive, Westborough, MA 01581. However, it is important to note that this option may not be the quickest way to get in touch with their customer service team.
In addition to the above options, BJ’s Wholesale Club has a presence on social media platforms such as Facebook and Twitter. You can send them a message or tweet with your questions or concerns, and their social media team will respond as soon as possible.
Overall, BJ’s Wholesale Club offers multiple ways to contact their customer service team, ensuring that their members can get the help they need in a timely manner.
BJ’s Wholesale Club offers a variety of online platforms for its members to access their accounts, make purchases, and manage their memberships. These platforms include the BJ’s website, mobile app, and online ordering system. Here is a brief overview of how to navigate these platforms:
The BJ’s website, bjs.com, is the primary online platform for members to access their account information, make purchases, and manage their memberships. To access the website, members must first log in using their email address and password. Once logged in, members can:
- View and manage their account information
- Make purchases online and view their order history
- Access digital coupons and clip them to their account
- Manage their Easy Renewal preferences
- View their membership expiration date and renew their membership
BJ’s Mobile App
The BJ’s mobile app is available for both iOS and Android devices and allows members to access their account information, make purchases, and clip digital coupons from their mobile device. To use the app, members must first download it from the App Store or Google Play and log in using their email address and password. Once logged in, members can:
- Browse and purchase items directly from their mobile device
- Clip digital coupons and view their clipped coupons
- View their membership information and expiration date
- Access their order history and track shipments
Online Ordering System
BJ’s online ordering system allows members to place orders for same-day or next-day pickup at their local club. To use the online ordering system, members must first log in to their account on the BJ’s website and select the “Pick Up In Club” option at checkout. Once the order is placed, members will receive an email confirmation with pickup instructions. Members can also track their order status online.
In conclusion, BJ’s Wholesale Club offers a variety of online platforms for its members to access their accounts, make purchases, and manage their memberships. By following these simple steps, members can easily navigate these platforms and take advantage of all the benefits BJ’s has to offer.
Membership at BJ’s
BJ’s Wholesale Club offers membership to customers who want to take advantage of exclusive discounts on products and services. To become a member, customers can join online or in-store.
Membership at BJ’s comes with numerous benefits, including up to 25% off grocery store prices, curbside pickup, same-day delivery, and shipping options. Members can also combine BJ’s and manufacturer coupons for even more savings.
When customers join BJ’s, they receive a membership number that they can use to access their account and take advantage of all the benefits. BJ’s offers different types of memberships, including a complimentary household membership and supplemental memberships for an additional fee.
BJ’s membership is a great option for customers who want to save money on everyday purchases. With low prices on a wide range of products and services, BJ’s membership can pay for itself in no time.
Product Categories at BJ’s
BJ’s offers a wide variety of products across several categories, including electronics, toys, food, grocery, furniture, appliances, jewelry, home, outdoor, health, and beauty. Here is a brief overview of each category:
BJ’s carries a wide selection of electronics, including TVs, computers, tablets, cameras, and more. They offer competitive prices and often have sales and discounts on popular brands.
BJ’s toy selection includes everything from board games and puzzles to action figures and dolls. They also have a range of outdoor toys, like bikes and scooters.
Food and Grocery
BJ’s has a large selection of food and grocery items, including fresh produce, meat, and dairy products. They also carry pantry staples, snacks, and beverages in bulk, making it a great option for families or those who like to stock up.
Furniture and Appliances
BJ’s offers a range of furniture and appliances, including sofas, mattresses, refrigerators, and washing machines. They also offer delivery and installation services for many of these items.
BJ’s has a selection of jewelry, including watches, necklaces, and earrings. They offer competitive prices and often have sales and discounts on popular brands.
Home and Outdoor
BJ’s has a range of home and outdoor products, including bedding, towels, and decor items. They also offer outdoor furniture, grills, and gardening supplies.
Health and Beauty
BJ’s carries a range of health and beauty products, including vitamins, supplements, and personal care items. They also have a pharmacy on site for prescription medications and immunizations.
Overall, BJ’s offers a wide range of products across several categories, making it a convenient one-stop-shop for many consumers.
Ordering and Shipping Process
BJ’s Wholesale Club offers a convenient and user-friendly ordering process for its members. Customers can place orders online or in-store and have the option of selecting delivery or pickup. The company also offers same-day delivery services for select items.
When placing an order online, members can browse through the website’s extensive product catalog and add items to their cart. The website provides detailed product descriptions, customer reviews, and pricing for each item. Members can also clip digital coupons and apply them to their order.
BJ’s Wholesale Club uses several different shipping methods to best serve its members. More than one shipping method is available for certain items. Please be aware that not all shipping methods are available for all items. The company recommends that members enroll in the free service, UPS My Choice, to track their orders and receive delivery notifications.
If a member has an issue with their same-day delivery order, they can call 1-800-257-2582 for assistance. Members can also track their orders online and receive email notifications regarding the status of their order.
BJ’s Wholesale Club aims to provide a seamless and hassle-free ordering and shipping process for its members. The company’s customer service team is always ready to assist members with any questions or concerns they may have regarding their orders.
Rewards and Deals at BJ’s
BJ’s Wholesale Club offers several rewards and deals to its members, making it a popular shopping destination for those looking to save money. Here are some of the rewards and deals that members can take advantage of:
BJ’s offers a membership rewards program that allows members to earn rewards on their purchases. Members can earn up to 5% cash back on their purchases, depending on the type of membership they have. The rewards can be redeemed for BJ’s gift cards, travel, and other merchandise.
Capital One Rewards
BJ’s has partnered with Capital One to offer credit cardholders rewards on their purchases. Members can earn up to 5% cash back on their purchases, depending on the type of card they have. The rewards can be redeemed for statement credits, gift cards, and more.
Credit Card Information
BJ’s offers two credit cards: the BJ’s Perks Mastercard and the BJ’s Inner Circle Mastercard. The Perks card offers 5% cash back on BJ’s purchases, while the Inner Circle card offers 3% cash back. Both cards offer 2% cash back on gas and dining purchases, and 1% cash back on all other purchases.
BJ’s offers several deals to its members, including discounts on gas, groceries, and more. Members can also take advantage of coupons and digital offers, which can be found on the BJ’s website or app.
Overall, BJ’s Wholesale Club offers a variety of rewards and deals to its members, making it a great choice for those looking to save money on their purchases.
About BJ’s Wholesale Club
BJ’s Wholesale Club is a membership-based warehouse club that offers a wide range of products at an affordable price. The company was founded in 1984 in Westborough, Massachusetts, by Bob Eddy, who was a former executive of Zayre Corp.
BJ’s Wholesale Club operates over 215 clubs in 17 states, mainly in the Northeast and Mid-Atlantic regions of the United States. The company’s main objective is to provide its members with high-quality products at a discounted price.
BJ’s Wholesale Club is a popular destination for shoppers looking to save money on groceries, electronics, home goods, and more. The company’s membership program offers exclusive discounts and rewards to its members, making it an attractive option for those looking to save money on their everyday purchases.
In terms of income, BJ’s Wholesale Club reported a revenue of $14.1 billion in 2020, with a net income of $168.3 million. The company has a strong advertising presence, with a focus on digital advertising and social media marketing.
Overall, BJ’s Wholesale Club is a reliable and affordable option for those looking to save money on their everyday purchases. With a wide range of products and exclusive discounts for members, it’s no wonder why the company has become a popular destination for shoppers in the United States.
Frequently Asked Questions
What is the process for cancelling my BJ’s membership?
To cancel your BJ’s membership, you can either visit your local BJ’s Wholesale Club or call BJ’s Member Care at 800-BJS-CLUB (800-257-2582). You will need to provide your membership number and a reason for canceling. BJ’s offers a pro-rated refund for the remaining months on your membership.
How do I find my BJ’s membership number?
Your BJ’s membership number can be found on the back of your BJ’s Membership Card. If you do not have your card, you can call BJ’s Member Care at 800-BJS-CLUB (800-257-2582) to retrieve your membership number.
What is the phone number for BJ’s headquarters?
The phone number for BJ’s Wholesale Club headquarters is (774) 512-7400.
How do I make a complaint to BJ’s?
To make a complaint to BJ’s, you can call BJ’s Member Care at 800-BJS-CLUB (800-257-2582) or visit your local BJ’s Wholesale Club and speak with a manager. You can also submit a complaint through the BJ’s website or social media channels.
How do I get a refund from BJ’s?
To get a refund from BJ’s, you can visit your local BJ’s Wholesale Club or call BJ’s Member Care at 800-BJS-CLUB (800-257-2582). BJ’s offers a pro-rated refund for the remaining months on your membership.
What should I do if I am having trouble signing in to bjs.com?
If you are having trouble signing in to bjs.com, you can click on the “Forgot your password?” link on the sign-in page and follow the prompts to reset your password. If you continue to have trouble, you can call BJ’s Member Care at 800-BJS-CLUB (800-257-2582) for assistance.