Baltimore Gas and Electric (BGE) is a utility company that provides electricity and gas services to over a million customers in Maryland. While the company’s primary focus is on providing reliable energy services, it also places a strong emphasis on customer service. BGE customer service representatives are available 24/7 to assist customers with their energy needs, whether it’s reporting a power outage or setting up a payment plan.
One of the ways that BGE strives to provide top-notch customer service is through its online account management system. Customers can create an account on the BGE website to view their energy usage, pay bills, and set up automatic payments. The website also offers a variety of resources and tools to help customers save energy and money. For those who prefer to speak with a representative directly, BGE has a customer care center that can be reached by phone or email.
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Communicating with BGE
Baltimore Gas and Electric Company (BGE) provides customers with various communication channels to get in touch with their customer service representatives. Customers can call, email, or use Maryland Relay Service to communicate with BGE. Additionally, BGE has provided a mobile app that customers can download to their mobile devices and use to access their accounts, pay bills, and report outages.
To speak with a BGE representative, customers can call their customer contact center at 1-800-685-0123. The contact center operates Monday through Friday from 7 a.m. to 7 p.m. Customers can use this number to report outages, inquire about their bills, and get assistance with their accounts. For emergencies such as gas leaks or downed power lines, customers should call 1-877-778-7798 immediately and leave the area.
Customers can also communicate with BGE through email. They can send their inquiries to customerservice@bge.com. However, BGE advises customers not to include any personal information such as account numbers or social security numbers in their emails.
For customers who are deaf, hard of hearing, or have speech disabilities, BGE provides Maryland Relay Service. Customers can dial 711 to connect with the relay service and request to be connected to BGE’s customer contact center at 1-800-685-0123.
In summary, BGE offers various communication channels to assist their customers. Customers can call, email, or use Maryland Relay Service to contact BGE’s customer service representatives. BGE’s mobile app is also available for customers to access their accounts, pay bills, and report outages.
BGE Service Area
Baltimore Gas and Electric Company (BGE) is a natural gas and electric utility that provides services to more than 1.25 million customers in central Maryland, including Baltimore City and all or part of 10 counties. The company’s service area covers an area of approximately 2,300 square miles.
BGE’s service area includes the following counties: Anne Arundel, Baltimore, Calvert, Carroll, Harford, Howard, Montgomery, Prince George’s, and portions of Charles and Frederick counties. BGE also serves the City of Baltimore, which has a population of over 600,000 residents.
The company’s service area covers a diverse range of communities, from urban areas to rural farmland. BGE is committed to providing reliable and affordable energy to all of its customers, regardless of where they live.
BGE’s service area is home to a number of major employers, including Johns Hopkins University, the University of Maryland Medical System, and the Social Security Administration. The company also serves a number of military installations, including Fort Meade and the U.S. Naval Academy.
BGE is committed to working with local communities to promote economic development and sustainability. The company offers a number of energy efficiency programs and rebates to help customers save money and reduce their energy consumption. BGE also partners with local organizations to support community initiatives and charitable causes.
Safety Guidelines
BGE takes safety very seriously and provides guidelines for customers to follow in case of emergencies. In the event of a gas leak, customers should leave the area immediately and call BGE at 1-877-778-7798 or 1-800-685-0123. If there are downed power lines, customers should stay away from the area and call BGE at 1-877-778-2222 or 1-800-685-0123.
To prevent gas leaks, BGE recommends customers follow these guidelines:
- Do not store or use flammable materials near gas appliances or equipment.
- Keep the area around gas meters and equipment clear of debris, snow, and ice.
- Do not tamper with gas meters or equipment.
BGE also provides guidelines for overhead line safety. Customers should always assume that power lines are energized and dangerous. If a customer sees a downed power line, they should stay away and call BGE immediately.
During the holiday season, BGE reminds customers to take extra precautions to prevent accidents. Customers should:
- Use only outdoor-rated extension cords for outdoor decorations.
- Never use indoor extension cords outside.
- Keep flammable materials away from heat sources.
- Turn off holiday lights when leaving the house.
By following these safety guidelines, customers can help prevent accidents and ensure the safety of themselves and those around them.
Customer Account Management
BGE offers its customers a range of tools and services to manage their accounts, including online account management, mobile app, and customer service center. These tools and services are available to both residential and business customers, and are designed to help customers manage their energy usage, pay bills, and view account information.
To sign in to BGE’s online account management, customers need to enter their account number and social security number or tax ID number. Once signed in, they can view their account balance, pay bills, set up automatic payments, and enroll in paperless billing. The online account management also allows customers to view their energy usage history, set up budget billing, and report power outages.
For customers who prefer to manage their accounts on the go, BGE offers a free mobile app that can be downloaded from the App Store or Google Play. The app allows customers to view their account balance, pay bills, and report power outages. Customers can also enroll in paperless billing and set up automatic payments through the app.
BGE’s Customer Service Center is available to customers who prefer to manage their accounts over the phone. The center can be reached at 1-800-685-0123 and is open from 7:00 a.m. to 7:00 p.m. on weekdays. Customers can call the center to inquire about their account balance, pay bills, and report power outages. The center can also assist customers with setting up payment arrangements and enrolling in budget billing.
To enroll in BGE’s services, customers can fill out an enrollment form online or call the customer service center. Residential customers can enroll in budget billing to help manage their energy costs and avoid seasonal fluctuations in their bills. Business customers can enroll in BGE’s energy efficiency programs to reduce their energy usage and lower their bills.
Overall, BGE’s customer account management tools and services provide customers with convenient and efficient ways to manage their accounts and energy usage.
Paying Your BGE Bill
Baltimore Gas and Electric Company (BGE) offers various payment methods to its customers to pay their bills. Customers can pay their bills through the following methods:
- Online Payment: Customers can make their payments online by visiting the BGE website and logging into their account. Customers can pay their bills using their bank account or credit/debit card. BGE also offers a guest payment option for those who do not have an account.
- Automatic Payment: Customers can set up automatic payments to ensure their bills are paid on time each month. This option is convenient for those who have a busy schedule and may forget to make a payment.
- Mail Payment: Customers can mail their payments to BGE using the return envelope provided with their bill. Customers should ensure they mail their payments in advance to ensure timely delivery.
- Phone Payment: Customers can call BGE’s customer service number to make a payment over the phone.
Customers who are having difficulty paying their bills can contact BGE to explore payment arrangements. Eligible customers can also extend their bill due date by 30 calendar days.
It is important to note that fees may apply for certain payment methods, such as credit/debit card payments. Customers should review their bill and payment options carefully before choosing a payment method.
Overall, BGE offers various payment options to its customers to make paying bills convenient and easy. Customers should choose the payment method that works best for them and contact BGE if they need assistance with payment arrangements.
BGE Smart Energy Savers Program
Baltimore Gas and Electric Company (BGE) offers a variety of energy-saving programs to its customers through its Smart Energy Savers Program. The program is designed to help homeowners, businesses, and contractors save energy, money, and the environment. The Smart Energy Savers Program also supports the EmPOWER Maryland Energy Efficiency Act.
Customers who participate in the Smart Energy Savers Program can access a range of solutions that fit their lifestyle. They can view reports on their energy use and sign up for alerts to help them make more informed choices about their energy use. The program offers incentives, rebates, and financing options to help customers save on energy-efficient upgrades.
Residential customers can choose from a variety of programs, including:
- Home Performance with ENERGY STAR®: This program offers a comprehensive home energy assessment and recommendations for energy-saving upgrades.
- Quick Home Energy Check-up: This program provides a free, on-site energy assessment and installation of energy-saving measures.
- Appliance Rebates: This program offers rebates for the purchase of energy-efficient appliances.
Small and medium business customers can also benefit from the Smart Energy Savers Program. BGE offers energy-saving solutions, incentives, and programs for business customers of all sizes. Some of the programs available to business customers include:
- Small Business Energy Solutions: This program offers free energy assessments and installation of energy-saving measures.
- Instant Lighting Discounts: This program offers instant discounts on energy-efficient lighting products.
- Energy Solutions for Business: This program provides custom energy assessments and recommendations for energy-saving upgrades.
Customers who participate in the Smart Energy Savers Program can save money on their energy bills and reduce their carbon footprint. The program is funded by a surcharge on customer bills, but the savings from energy-efficient upgrades can more than offset the cost of the surcharge. Customers who are interested in participating in the program can visit the BGE website or contact customer service for more information.
Understanding Your Bill
Baltimore Gas and Electric Company (BGE) provides its customers with detailed bills that help them understand how they are being billed for the energy they use to power their homes. The front of the bill shows an overview of electric and/or gas charges, while the back of the bill provides an explanation of the charges.
The bill includes several entities that customers should be familiar with to understand their charges. The base charge is a fixed amount that covers the cost of delivering energy to the customer’s home. The rust charge is a fee that covers the cost of repairing and replacing gas pipes. The adjustment charge is a fee that reflects the difference between the actual cost of providing energy and the amount that was projected. The table charge is a fee that covers the cost of maintaining the infrastructure that delivers energy to the customer’s home.
If BGE is unable to obtain a meter reading, the bill may be estimated. Customers can view their estimated usage by logging into their account online. BGE also offers a Smart Energy News newsletter that is a part of the monthly bill. This newsletter provides information on how to save energy and reduce costs.
Customers who have questions or concerns about their bill can call BGE’s customer service line at 800.685.0123. BGE also offers a sample bill and a video on how to read the bill on their website. Customers can also manage their account online, where they can view and pay their bill, update their personal information, start, stop, or transfer their service, enroll in Paperless eBill, Automatic Payment, or Budget Billing, report an outage, or check their outage status.
In summary, BGE provides its customers with detailed bills that help them understand how they are being billed for the energy they use to power their homes. The bill includes several entities that customers should be familiar with to understand their charges. Customers who have questions or concerns about their bill can call BGE’s customer service line or manage their account online.
Maryland Public Service Commission
The Maryland Public Service Commission (PSC) is an independent regulatory agency that oversees the provision of utility services in the state of Maryland. The PSC is responsible for ensuring that utility companies, including BGE, provide safe, reliable, and affordable services to their customers.
The PSC is responsible for regulating the rates that BGE can charge its customers. The PSC reviews and approves BGE’s proposed rates to ensure that they are just and reasonable. The PSC also reviews and approves BGE’s proposed investments in infrastructure to ensure that they are necessary and cost-effective.
Customers who have complaints or disputes with BGE can file a complaint with the PSC. The PSC has an online complaint form that customers can use to file a complaint. The PSC will investigate the complaint and work with BGE to resolve the issue.
The PSC also has a number of programs to help customers who are having difficulty paying their utility bills. These programs include the Energy Assistance Program, which provides financial assistance to low-income customers, and the Arrearage Management Program, which helps customers who are behind on their bills to catch up.
Overall, the PSC plays an important role in ensuring that BGE provides safe, reliable, and affordable services to its customers. Customers who have questions or concerns about their BGE service can contact the PSC for assistance.
About BGE
Baltimore Gas and Electric Company (BGE) is a regulated utility company that provides electric and natural gas services to customers in central Maryland, including Baltimore. The company has been serving the community for over 200 years and is committed to providing reliable and affordable energy services.
BGE is a subsidiary of Exelon Corporation, a Fortune 100 energy company. BGE is regulated by the Maryland Public Service Commission (PSC), which sets the rates that BGE can charge its customers. The PSC also oversees BGE’s operations to ensure that the company is providing safe and reliable service to its customers.
BGE’s electric system includes over 15,000 miles of power lines and more than 1.2 million electric meters. The company’s natural gas system includes over 7,000 miles of gas mains and more than 680,000 gas meters. BGE’s service territory covers approximately 2,300 square miles in central Maryland.
Customers can contact BGE’s Customer Contact Center by phone, online, or mail. The center is open Monday through Friday from 7:00 a.m. to 7:00 p.m. BGE also offers a mobile app that allows customers to manage their accounts on the go.
BGE is committed to providing excellent customer service. The company offers a variety of programs and services to help customers manage their energy usage and save money on their bills. BGE also provides assistance to customers who are having trouble paying their bills, including payment plans and financial assistance programs.
Overall, BGE is a reliable and trustworthy utility company that is committed to providing safe and affordable energy services to its customers in central Maryland.
Frequently Asked Questions
How do I pay my BGE bill?
BGE offers several convenient ways to pay your bill, including online payments, automatic payments, and in-person payments at authorized payment locations. You can also pay by phone or by mail. To make a payment online, log in to your BGE account and follow the prompts. To set up automatic payments, you can enroll in the AutoPay program by logging into your account or calling BGE’s customer service number.
What should I do if I experience a power outage?
If you experience a power outage, you should report it to BGE as soon as possible. You can do this by calling BGE’s customer service number or by using the BGE mobile app. BGE will work to restore power as quickly as possible and keep you informed about the status of your outage. During a power outage, it’s important to stay safe and avoid downed power lines or other hazards.
How do I start BGE service?
To start BGE service, you will need to complete a service application and provide certain information, such as your name, address, and contact information. You can submit a service application online or by calling BGE’s customer service number. BGE will review your application and let you know if any additional information is needed.
What is the process for applying for new BGE service?
To apply for new BGE service, you will need to complete a service application and provide certain information, such as your name, address, and contact information. You can submit a service application online or by calling BGE’s customer service number. BGE will review your application and let you know if any additional information is needed. Once your application is approved, BGE will schedule a service installation appointment.
How do I file a complaint with BGE?
If you have a complaint about BGE’s service or policies, you can file a complaint with BGE’s customer service department. You can do this by calling BGE’s customer service number or by using the online complaint form on BGE’s website. BGE will review your complaint and work to resolve the issue as quickly as possible.
What are the charges for BGE service applications?
BGE charges a fee for service applications, which varies depending on the type of service requested. You can find information about BGE’s service application fees on BGE’s website or by calling BGE’s customer service number.