ashley store

Ashley Customer Service

If you are having trouble finding Ashley customer service phone number, Ashley contact e-mail address or any other Ashley contact information; you are at the right place, you can find all the info you need below.

Ashley Help Center

Ashley has a very powerful support center and you might like to have a look at it first as it has many helpful info on frequently asked questions.

Ashley Contact E-Mail Address

If you would like to send an e-mail to Ashley, you can use the e-mail addresses below:

Ashley Live Chat

If you would like to have an online chat session with a real person from Ashley customer care team, you can follow the steps below:

  1. Go to the Ashley offers page.
    ashley live chat
  2. Click on ”chat with a personal online assistant”.
    ashley live chat button
  3. You can start chatting with an online agent if one of them is online.
    ashley live chat

Ashley Customer Service Phone Number

You can speak with a Ashley customer support representative in person at customer service of Ashley by calling the phone numbers for Ashley below:

  • Ashley Customer Service Customer Accounts Number: 1 (866) 396-8254
  • Ashley Customer Service Customer Service Number: 1 (866) 502-6439
  • Ashley Customer Service Progressive Leasing Customer Service Number: 1 (877) 898-1970
  • Ashley Customer Service Working Hours:
    Mon-Fri: 7am – 7pm (CT)
    Sat-Sun 9am – 5:30pm (CT)

Ashley Mailing Addresses

Corporate Headquarters

Ashley
One Ashley Way
Arcadia, Wisconsin 54612
United States

Ashley Social Media Accounts

You can reach Ashley on social media by clicking the links below:

Frequently Asked Questions

How can i track my order / delivery?

You can track your Ashley order by clicking the link below:

How can i find nearest Ashley store to me?

You can use Ashley Store Locator tool to see a list of Ashley stores near to you.

How do I submit a protection plan claim for accidental stains or damage to my furniture?

If you are requesting a protection plan, you can easily create a request through the website. If you wish, you can perform the request creation processes via the mobile application. Check the documents sent to you during the sales process and perform your registration accordingly.

I purchased an item from Ashley, but the price of the item changed after the purchase, what should I do?

The prices of the products you buy from Ashley can change constantly depending on the campaigns and procurement processes. After you purchase a product, the product may be listed as more expensive or cheaper. If it has not been 30 days since you purchased the product, you can contact Ashley. In this case, it is possible for you to submit a request regarding the price change and update your shopping process in this way. You can call 1 (866) 436-3339 for this. If you wish, you can send a message to convey your problem. The Customer Care team will decide on price changes in online purchases. However, you need to make sure that your request complies with the following conditions:

  1. The item with the price change must be exactly the same in terms of size, brand, color, and model. Also, food products must have the same expiration date.
  2. It must not have been more than 30 days since you purchased the product. No action will be taken for purchases more than thirty days ago.

Can I request custom orders from Ashley?


There are many product varieties in your shopping through Ashley. The firm operates only as a retail store and does not produce products within the framework of personal requests. Therefore, you may not be able to get a response to your requests. However, we anticipate that you will not have a problem in this regard, as the company offers quite extensive options in terms of product variety.

I need warranty support for the product I purchased from Ashley, who should I contact?

All of the products you buy from Ashley are protected by various warranty procedures. If you are not satisfied with your product, you can request a new product by returning it within the warranty options if the product is not used.

If you purchased the product you purchased through a retail store, you need to contact the store directly. In the meantime, of course, you must have the original invoice for the product. You can request defective parts that were not included in the package when you contact Ashley. In addition, if the store you purchased is closed or if you have not solved your problem with the transactions you made from that store, you can send an e-mail to Ashley with peace of mind or use online support services. When you call customer service, they will give you detailed information about warranty rights.

What is Ashley Advantage ™ Online Financing?

If you want to change the style of your home, or if you want to furnish a new home but you don’t have enough funds for it, what you need to do is really simple. Once you have an Ashley advantage account, you will benefit from the following advantages:

  1. Genesis Credit: People who benefit from this advantage can check their balance, make payments whenever they want, or control spending limits whenever they want.
  2. Progressive Leasing: People who benefit from this service can benefit from flexible payment opportunities and 90-day purchase option.

Does Ashley provide home delivery service?

Yes, home delivery service is provided by Ashley. In general, it is necessary to make an appointment first. Our attendants, who come to your door faithfully to the appointment made three days ago, perform the installation process without any problems. Of course, it is very important that you confirm the appointment yourself. Without your consent, that appointment will need to be re-arranged.

Also, if you are moving to a new home and this delivery will be made to a new home, it can be processed the day after moving. Without your key, moving cannot happen. If there are gate codes on your doorstep, you should inform Ashley Furniture about this issue. Otherwise, entry may not be made and the transaction will therefore be canceled.

Does Ashley Furniture provide the warehouse pick up option?

Yes, Ashley Furniture provides warehoues pick up services. For this, you need to have a pickup location number. If you want to get information about pickup locations, you can click here. Your product will be sent to the warehouse in a short time after processing. There may be higher waiting times for transactions you make on Saturday. Ashley Furniture will notify you when your products are ready after 2 or 3 days of waiting time.

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