Anthropologie Customer Service

Anthropologie logo

Anthropologie is a popular women’s clothing, accessories, and home decor brand that provides customers with a unique shopping experience. In addition to their stylish and eclectic products, Anthropologie offers exceptional customer service to ensure that their customers have a positive shopping experience.

Anthropologie’s customer service team is available 24/7 to assist customers with any questions or concerns they may have. Customers can contact the team via chat or email, and can expect a prompt response. Anthropologie’s website also provides a comprehensive FAQ section that covers topics such as ordering, payment, shipping, returns, and promotions.

For customers who need to return or exchange an item, Anthropologie offers both online and in-store options. To make the process as easy as possible, customers can start their online return or exchange by simply reviewing their order history. If they prefer to return their item(s) in-store, they can use the store locator on Anthropologie’s website to find the nearest location.

Contacting Anthropologie Customer Service

Anthropologie offers several ways to contact their customer service team, including online chat, social media, phone number, and email address. Customers can choose the option that is most convenient for them based on their needs and preferences.

Online Chat

For customers who need an immediate response, Anthropologie offers 24/7 online chat support. To use this feature, customers can click on the “Chat” button located on the Anthropologie website. The support agent will be available to assist with any questions or concerns.

Social Media

Customers can also contact Anthropologie via social media. To send a private or direct message, customers can like Anthropologie on Facebook or Twitter and include their name, order number, and email address for a faster response. Anthropologie’s social media team will respond as soon as possible.

Phone Number

Customers can contact Anthropologie’s customer service team by phone. The phone number for general inquiries is +1 (800) 309-2500. For customers in European countries, the phone number is 800 0026 8476. The customer service team is available to answer calls from 8:00 am to 10:00 pm on weekends and 24 hours on weekdays.

Email Address

Customers can also contact Anthropologie by email. The email address for general inquiries is Customers can expect a response within 24-48 hours.

Overall, Anthropologie provides several convenient options for customers to contact their customer service team. Whether customers prefer online chat, social media, phone, or email, they can expect a prompt and helpful response from Anthropologie’s knowledgeable and friendly support agents.

Ordering and Delivery

Anthropologie offers a seamless ordering and delivery process to ensure customer satisfaction. Customers can easily place orders online or in-store and track their order status through their account.

Order History

Customers can view their order history by logging into their Anthropologie account. The order history page displays all previous orders, including the order number, date of purchase, and order total. Customers can also view the status of their current orders and track their shipment.

Furniture Order

Anthropologie offers unlimited furniture delivery for a flat rate, with the exception of certain oversized items. Customers can select their preferred delivery date during checkout and receive a call from the delivery team to schedule a specific time slot. Anthropologie also offers white glove delivery service for an additional fee, which includes assembly and removal of packaging materials.

Delivery Date

Customers can select their preferred delivery date during checkout for most items. Anthropologie offers various shipping options, including standard, express, and next-day delivery for an additional fee. Delivery times may vary depending on the shipping method and destination. Customers can track their shipment through their account or by using the tracking number provided in the shipping confirmation email.

In summary, Anthropologie provides a user-friendly ordering and delivery process for customers. From order history to furniture delivery, customers can easily track their orders and select their preferred delivery date. Anthropologie offers various shipping options and provides white glove delivery service for furniture items.

Payment and Billing

Anthropologie offers a variety of payment methods for customers to choose from. Accepted payment methods include Visa, MasterCard, American Express, Discover, JCB, China Union Pay, PayPal, Apple Pay, Afterpay, Klarna, and Anthropologie and BHLDN gift cards and e-gift cards issued in USD. Customers will be charged for their items using their selected payment method once the items are shipped.

If a customer wants to use a gift card or e-gift card for their purchase, they can select this option during checkout. The gift card or e-gift card balance will be applied to the total order amount, and any remaining balance can be used for future purchases.

Anthropologie also offers Afterpay and Klarna as payment options for customers who prefer to pay for their purchase in installments. Afterpay allows customers to split their purchase into four interest-free payments, while Klarna offers the option to split the purchase into four equal payments or to pay over time with interest.

Customers can view their order history and billing information by logging into their Anthropologie account. If there are any issues with billing or payment, customers can contact Anthropologie’s customer service team for assistance.

Returns and Refunds

Return Policy

Anthropologie has a straightforward return policy that allows customers to return or exchange their items within 60 days of purchase and delivery for a full refund. If a customer returns an item after 60 days, a credit will be issued for the original purchase price. However, the merchandise must be unaltered, unworn, and unwashed to be eligible for a return or exchange.

Customers can return or exchange their items either by mail or in-store. If a customer prefers to return their item(s) at a store, they can find the nearest store location on the Anthropologie website. In-store purchases must also be returned to a store location.

If a customer chooses to mail their return, they must fill out the return form included in their package and attach the pre-addressed shipping label to the outside of the package. A $5.95 fee will be deducted from the refund for most mailed returns.

Price Adjustment

Anthropologie offers price adjustments on items that go on sale within 14 days of purchase. To receive a price adjustment, the customer must provide proof of purchase and the item must still be available in the size and color purchased. Price adjustments are not available on final sale items.

Overall, Anthropologie’s return policy and price adjustment policy are customer-friendly and straightforward, allowing customers to easily return or exchange their items within a reasonable time frame.

Anthropologie App

Anthropologie offers a mobile app for both iOS and Android devices that allows customers to shop, browse, and stay up-to-date on the latest trends and promotions. The app is free to download and offers several features to enhance the shopping experience.

One of the main benefits of the Anthropologie app is the ability to access exclusive app-only promotions and collections. Customers can also enable push notifications to receive free shipping on their next order. The app also allows customers to easily shop by category, view product details and images, and add items to their cart for easy checkout.

In addition to shopping, the Anthropologie app offers several other features. Customers can use the app to view their order history, track their current orders, and manage their account information. The app also allows customers to easily find the nearest Anthropologie store and view store hours and contact information.

For customers who need assistance, the Anthropologie app offers a Help Center with frequently asked questions and answers. Customers can also contact customer service through the app or by calling the toll-free number provided.

Overall, the Anthropologie app offers a convenient and easy-to-use shopping experience for customers on-the-go. With exclusive promotions and collections, as well as helpful features like order tracking and store locator, the app is a valuable tool for Anthropologie customers.

Company Information

Anthropologie is a women’s clothing and home decor retailer based in Philadelphia, Pennsylvania. The company was founded in 1992 by Richard Hayne, Judy Wicks, and Scott Belair. Anthropologie is part of the Urban Outfitters, Inc. family of brands, which includes Urban Outfitters, Free People, and BHLDN.

Philadelphia Location

Anthropologie’s headquarters is located in Philadelphia, where the company operates a flagship store. The store spans over 18,000 square feet and features a curated selection of clothing, accessories, and home goods. Anthropologie’s headquarters is also home to the company’s design studio, where a team of designers works on creating new merchandise for the brand.

Frequently Asked Questions

What is Anthropologie’s return policy?

Anthropologie’s return policy allows customers to return or exchange items within 60 days of the purchase date. The items must be unused, unwashed, and in their original condition with all tags attached. The return can be made in-store or by mail. If the item was purchased with a gift card, the refund will be issued as store credit.

How can I check my Anthropologie order status?

Customers can check their Anthropologie order status by logging into their account on the Anthropologie website. Once logged in, they can view their order history and track their current orders. Customers can also contact Anthropologie customer service for assistance with their order status.

What is the Anthropologie corporate office phone number?

The Anthropologie corporate office phone number is (215) 564-2313.

How do I contact Anthropologie customer service?

Customers can contact Anthropologie customer service by phone, email, or live chat. The phone number for customer service is (800) 309-2500. The email address for customer service is Live chat is available on the Anthropologie website.

Does Anthropologie offer birthday discounts?

Anthropologie does not offer birthday discounts at this time.

What is the Anthropologie order history process?

Customers can view their Anthropologie order history by logging into their account on the Anthropologie website. Once logged in, they can view their past orders and track any current orders. If there are any issues with an order, customers can contact Anthropologie customer service for assistance.

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