ANA (All Nippon Airways) is a Japanese airline that has been providing air travel services for over 60 years. As one of the largest airlines in Asia, ANA operates flights to over 90 international destinations. With a focus on safety, comfort, and convenience, ANA has built a reputation for providing exceptional customer service to its passengers.
ANA customer service is available through a variety of channels, including phone, email, and live chat. The airline’s website provides a comprehensive list of contact information for customers who need assistance with reservations, ticket changes, seat selection, and other inquiries. Additionally, ANA has introduced a customer service plan that outlines the airline’s commitment to providing timely and effective assistance to passengers with disabilities, as well as those who experience flight delays or cancellations.
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Contacting ANA Customer Service
If you need assistance with your ANA flight or have any inquiries, ANA’s customer service team is available to help you. ANA offers various channels to contact their customer service team, including via phone, email, ANA chatbot, and information counter.
Via Phone
ANA’s contact center is available 24/7 to assist you with your inquiries. You can reach ANA’s customer service team via phone by dialing the following numbers:
- For domestic flights in Japan: 0570-029-222
- For international flights: +81-3-6741-1120
If you are calling from the United States, you can contact ANA’s customer service team at 1-800-235-9262.
Via Email
If you prefer to contact ANA’s customer service team via email, you can send your inquiries to the following email address: customerservice@ana.co.jp. ANA’s customer service team will respond to your email within 24 hours.
Via ANA Chatbot
ANA’s new 24/7 chatbot is available to assist you with your inquiries. To interact with ANA’s chatbot, visit ANA’s website and click on the chatbot icon on the bottom right corner of the screen.
Information Counter Hours of Operation
ANA’s information counter at airports is available to assist you with your inquiries. The hours of operation for ANA’s information counter vary depending on the airport. You can find the hours of operation for ANA’s information counter at your departure airport by visiting ANA’s website and selecting your departure airport.
In conclusion, ANA’s customer service team is available to assist you with your inquiries via phone, email, ANA chatbot, and information counter. Choose the channel that works best for you, and ANA’s customer service team will be happy to help you.
Flight and Ticket Inquiries
ANA provides excellent customer service, and their staff is always ready to help with any flight or ticket inquiries. Below are some of the most common inquiries and how to get the information you need.
Flight Status
ANA provides real-time flight status information on their website. Passengers can check their flight status by entering their flight number, departure date, and departure airport. The website also provides information on any delays, cancellations, or diversions.
Ticket Reservations
Passengers can make ticket reservations online, by phone, or at a ticket counter. ANA’s website provides a user-friendly interface that allows passengers to book their tickets quickly and easily. Passengers can also make reservations by calling ANA’s reservation center. The center is available 24/7 and can assist with any ticket-related inquiries.
Reservation Changes
Passengers can make changes to their reservations online or by calling ANA’s reservation center. ANA allows passengers to change their departure date, destination, and flight class. Passengers can also make changes to their reservation by visiting a ticket counter. ANA’s website provides detailed information on how to make changes to a reservation, including any applicable fees.
Overall, ANA’s customer service is knowledgeable, professional, and always ready to assist with any inquiries related to flights or tickets. Passengers can be confident in ANA’s ability to provide accurate and reliable information, whether they are checking their flight status or making changes to their reservation.
ANA Mileage Club and Loyalty Program
The ANA Mileage Club is a loyalty program offered by ANA that rewards frequent flyers with various benefits and perks. Members can earn miles by flying on ANA or its partner airlines, as well as by using ANA’s credit card or shopping with ANA’s partner merchants. These miles can then be redeemed for flight awards, upgrades, hotel stays, car rentals, and more.
Membership in the ANA Mileage Club is free and open to anyone who is 12 years of age or older. Members are divided into different tiers based on their level of activity, with higher tiers offering more benefits. The tiers are as follows:
- Bronze
- Platinum
- Diamond
Each tier offers its own set of benefits, such as priority check-in, lounge access, bonus miles, and more. Members can also earn lifetime status by accumulating a certain number of miles over their lifetime.
The ANA Mileage Club also offers a Family Account service, which allows members to pool their miles with up to eight family members. This makes it easier for families to earn and redeem miles together.
Overall, the ANA Mileage Club is a great way for frequent flyers to earn rewards and enjoy various benefits and perks. Whether you’re a casual traveler or a frequent flyer, the ANA Mileage Club has something to offer for everyone.
ANA Airport Support and Services
ANA Airport Support offers a range of services to eligible customers who meet specific criteria. These services are available at all airports where ANA Group has regular international flights. The services are designed to provide convenience and assistance to customers throughout their journey, from check-in to boarding and arrival.
Passengers who require assistance can contact ANA Airport Support for help. The service includes an escort from the check-in counter to the boarding gate, transit assistance, and help upon arrival. For passengers eligible to enter the lounge, ANA staff will also escort them to the lounge. ANA Airport Support staff are available to help with any questions or concerns passengers may have.
In addition to ANA Airport Support, ANA also has information counters located in airports. These counters provide information on flights, baggage, and other travel-related inquiries. ANA staff at these counters are knowledgeable and can provide assistance to passengers.
Passengers can also make inquiries with ANA through their website. ANA has a 24/7 chatbot available for automatic responses to common inquiries. Customers can also make inquiries about flight tickets, reservations, changes/refunds, baggage/pets, and online check-in. Before making an inquiry, customers can check ANA’s website for more information.
Overall, ANA Airport Support and Services aim to provide convenience and assistance to passengers throughout their journey. ANA staff are knowledgeable and available to help with any questions or concerns passengers may have.
COVID-19 Movement Restrictions and Changes
As a result of the COVID-19 pandemic, there have been significant changes in the travel industry, including travel restrictions and changes to flight schedules. ANA has been working diligently to adapt to these changes and provide the best possible customer service to its passengers.
ANA has implemented several measures to ensure the safety of its passengers and staff. These measures include requiring masks to be worn at all times during the flight, providing hand sanitizer and disinfectant wipes, and implementing enhanced cleaning procedures on all aircraft.
Due to the COVID-19 pandemic, there have been movement restrictions in place in many countries. ANA has been closely monitoring these restrictions and is providing up-to-date information on its website. Passengers are advised to check the ANA website before traveling to ensure that they are aware of any restrictions that may be in place.
In the event that a passenger’s travel plans are affected by COVID-19 movement restrictions, ANA is offering flexible rebooking options. Passengers can change their travel dates or destination without incurring any fees, subject to availability. ANA is also offering refunds for flights that have been cancelled due to COVID-19 restrictions.
Passengers are advised to contact ANA customer service as soon as possible if their travel plans are affected by COVID-19 restrictions. ANA’s customer service team is available to assist passengers with rebooking or refund requests.
Overall, ANA is committed to providing the best possible customer service during these challenging times. The airline is working closely with authorities and following all guidelines to ensure the safety of its passengers and staff. Passengers are advised to check the ANA website regularly for updates on COVID-19 restrictions and to contact ANA customer service if they require assistance with their travel plans.
Emergency Contact Details
ANA offers a service to register emergency contact details for customers who use an ANA-operated flight departing from an EU member country, the U.S., or Mexico. This service is designed to provide peace of mind to customers and their loved ones in case of an accident.
Customers who wish to register their emergency contact details can print out the emergency contact information form from the ANA website. The form requires customers to provide their flight information, personal information, and emergency contact information. Customers can then hand the completed form to airport staff at the departure gate.
The emergency contact details collected will only be used by ANA in case of an emergency and not for any commercial purpose. ANA takes the privacy and security of its customers’ information seriously and ensures that all data is protected and managed in accordance with applicable laws and regulations.
In accordance with U.S. regulations, U.S. citizens using an ANA-operated flight departing to/from an airport in the U.S. can also register their emergency contact details with ANA. The registration process is the same as for customers departing from EU member countries, the U.S., or Mexico.
ANA understands that emergencies can happen at any time and is committed to providing its customers with the support they need. By registering their emergency contact details, customers can have peace of mind knowing that ANA will be able to contact their loved ones in case of an emergency.
International Flight Reservations
ANA offers international flights to various destinations around the world, including Europe, the Middle East, and Beijing. Customers can make reservations for these flights through ANA’s website, customer service hotline, or at ANA’s airport counters.
When making international flight reservations, customers can choose to communicate with ANA in either English or Japanese. ANA also provides customer service in other languages for specific regions, such as German for customers in Germany and English for customers in the United Kingdom.
Customers can make changes or cancellations to their international flight reservations through ANA’s website or customer service hotline. ANA also offers a waitlisting service for award tickets on international flights.
For customers traveling from Japan, ANA provides a system maintenance notification service and a one-time password authentication email service for added security.
At the airport, ANA offers airport support services for eligible customers, including baggage delivery and wheelchair assistance. Customers can inquire about these services through ANA’s customer service hotline or at the airport counter.
Overall, ANA provides reliable and efficient customer service for international flight reservations, with options for communication in multiple languages and convenient services for customers traveling from Japan.
Complaints and Feedbacks
ANA takes customer complaints and feedback seriously and has established various channels for customers to voice their concerns.
ADR Scheme
ANA is a member of the Alternative Dispute Resolution (ADR) scheme, which is a dispute resolution process that is independent of the airline. The scheme is designed to provide a fair and impartial resolution for disputes between customers and airlines.
Customers can file a complaint with the ADR scheme if they are not satisfied with ANA’s response to their complaint. The ADR scheme is free of charge for customers and is available for all public passenger transport in EU Member States.
ANA is also a member of the German ADR scheme, SÖP (Schlichtungsstelle für den öffentlichen Personenverkehr e.V.), which is approved by the German Federal Ministry of Transport and Digital Infrastructure. Customers can file a complaint with SÖP if they are not satisfied with ANA’s response to their complaint.
Independent Arbitration Board
In addition to the ADR scheme, ANA is also a member of an independent arbitration board. The board is a neutral third party that provides an alternative dispute resolution process for customers who are not satisfied with ANA’s response to their complaint.
Customers who wish to use the independent arbitration board must first file a complaint with ANA. If the customer is not satisfied with ANA’s response, they can then request that the complaint be referred to the independent arbitration board. The board’s decision is binding on ANA but not on the customer.
It is important to note that customers who file a complaint with the independent arbitration board waive their right to take legal action against ANA.
Overall, ANA strives to provide excellent customer service and takes customer complaints and feedback seriously. Customers can use the ADR scheme or the independent arbitration board if they are not satisfied with ANA’s response to their complaint.
ANA Deals and Offers
ANA offers a range of deals and promotions to help customers save money on their flights. These deals are available for both domestic and international flights and can be found on the ANA website under the “Special Fares” section. Some of the current deals include:
ANA Discover JAPAN Fare: This fare is available for countries outside of Japan and offers a domestic flight fare for Japan. It can be purchased via the ANA website, ANA offices, or travel agents outside Japan. The availability period runs up to October 26, 2024, and can be purchased from 355 days before boarding.
ANA Experience JAPAN Fare: This fare is available for customers who want to explore Japan and includes a round-trip ticket to Japan, a domestic flight within Japan, and a hotel stay. The availability period varies depending on the package, and customers can choose from a range of hotels and flights.
ANA Companion Fare: This fare is available for customers who are traveling with a companion and offers a discount on the second ticket. The availability period varies depending on the package, and customers can choose from a range of destinations.
Customers can also sign up for the ANA Mileage Club to earn miles and redeem them for flights, upgrades, and other rewards. The club offers a range of benefits, including lounge access, priority check-in, and extra baggage allowance.
Overall, ANA offers a range of deals and promotions to help customers save money on their flights. Customers can check the ANA website regularly to see the latest deals and sign up for the ANA Mileage Club to earn rewards.
Frequently Asked Questions
How can I check-in for my ANA flight?
Passengers can check-in for their ANA flight online, at a self-service kiosk, or at the airport check-in counter. Online check-in is available from 24 hours to 75 minutes before the scheduled departure time. Self-service kiosks are available at select airports and can be used up to 45 minutes before the scheduled departure time. Passengers can also check-in at the airport counter, which usually opens 2-3 hours before the scheduled departure time.
What is ANA Mileage Club and how do I join?
ANA Mileage Club is ANA’s frequent flyer program that rewards members with miles for ANA flights and partner airline flights, as well as for using ANA’s partner services. Members can redeem their miles for flights, upgrades, and other rewards. To join ANA Mileage Club, passengers can sign up online or at an ANA airport counter.
Can I request a refund for my ANA flight?
ANA offers refunds for unused tickets, but the amount refunded depends on the fare rules of the ticket. Passengers can request a refund online or at an ANA airport counter. Refunds are usually processed within 7-10 business days.
What are the benefits of ANA business class?
ANA business class offers a range of benefits, including priority check-in and boarding, access to ANA lounges, lie-flat seats, premium dining options, and amenity kits. Passengers also receive ANA Mileage Club miles for their business class flights.
What is the waitlist process for ANA flights?
Passengers can join the waitlist for ANA flights if the flight they want to book is fully booked. If a seat becomes available, ANA will contact the passenger to confirm the booking. Waitlisted passengers can check the status of their waitlist request online or by contacting ANA customer service.
What is the ANA customer service phone number?
The ANA customer service phone number varies depending on the country or region. Passengers can find the appropriate phone number on the ANA website under the “Contact Us” section. ANA also offers customer service via email and social media.
