Air France Customer Service

Air France company was founded in France and is a globally recognized institution. This company stands out especially with factors such as passenger transportation, cargo transportation, and aviation. Thanks to its tens of thousands of staff, it tries to provide the best service to its customers, just like what Uber does. The institution aims to provide its customers with the best travel experience. The institution provides leadership especially in terms of traffic leaving Europe. Air France is among the top companies in global air transport. Providing the best security measures, the company has more than 18 million members. If you want to choose this company for your travels, there may be information you are curious about. To learn this information, you can try the communication ways in our article. We have offered you many alternative communication ways to reach the company. Do not forget that you can get the best service by connecting to the support team. Come and start studying the information about Air France in detail.

Air France Call Center

Phone Number

Air France Phone Number:


Working Hours

Monday to Friday, 9:00 AM to 5:00 PM

Direct Contact 

After calling the phone number, you can proceed according to the operator’s directions.

Air France Contact

Customer Service Number

Air France Customer Service Number:


Customer Service Mail Adress

Help Page

Headquarters Address

45, rue de Paris / 95747 Roissy CDG Cedex

Corporate Office Phone Number

Air France Corporate Office Phone Number:


Social Media Accounts






Air France Frequently Asked Questions

Air France, with its millions of members, continues its efforts to provide its customers with the best travel experience, as Super Saver . There are many travel programs and advantages provided by the institution to its customers. If you are looking for an organization where you can feel safe for your travels, you can contact this company. You can ask your questions about your trip to the support team. You can also review the frequently asked questions section we have created for you. In the section where you will encounter many examples of questions and answers, you will also be able to learn what you are curious about. Come on and check out the many questions and answers we have prepared for you.

How to Reduce Your Flight’s Environmental Footprint at Air France?

If you want to reduce your environmental footprint on your flights, Air France gives you an opportunity. Air France provides its customers with the opportunity to participate in the reforestation and human development project. With this opportunity, when you buy your ticket, you will encounter the option of planting trees. In this way, trees will be planted for you anywhere in the world. Air France also provides you with tools to calculate your carbon emissions. Thanks to this calculation tool, you will be able to examine the actual performance of your flights.

Can You Buy Posters or Collectibles on Air France?

Air France has designed several special products for its customers. If you want to buy these special products, which are considered collectibles, here are the things you need to do:

  • You have to go to the official site of Air France.
  • Or you can visit the official museum of Air France.

You will come across posters, books, videos, and many items as products. You will be able to use the products after you choose the ones you want from these items and complete your payment.

Is It Possible To Transport Your Animals With Air France?

There is room for animals under 75 kg in the hold of Air France. If you want to transport horses, the Air France cargo system will offer you many solutions for the transportation of your horses. Thanks to the service called “Variation Live”, many transportation opportunities, transfers, and safe areas are provided for all kinds of animals. In this way, animals will be able to travel with you comfortably. In addition, a professional person will be present with the animals.

What Should You Do To Get Regular Information From Air France?

If you want to get new information and updates from Air France, you should visit Air France’s homepage. You can then create your Air France subscription and receive all new information by email. After entering your information such as financial information, products, appointments, you can create your subscription. In this way, you will be informed about all the information about Air France.

What Should You Do To Display The Air France Website Properly?

To properly view the Air France website, you will need to:

  • First of all, JavaScript will need to be enabled.
  • You have to click on the Tools menu.
  • After this part, you have to choose the options.
  • When you see the Content tab, you should click that option.

If you mark the JavaScript enablement in this section, you will be able to view the Air France site properly.

What Should You Do to Get Online Help?

If you want to get help online from Air France, all you have to do is contact the online help service. There are phone, e-mail, and web links for this. You can get all of these options from the communication ways in our article. This will allow you to contact the support team.

If you have a problem with the site, we recommend that you do the following before contacting the support team:

  • You should clear your browser cache and cookies.
  • If you have more than one login, you should close them.

How to Listen to Air France Music?

If you want to listen to Air France music, you can try Facebook, MySpace, Twitter, and Netvibes. You will be able to listen to the music you want on these social networks. In addition, it is possible to see special podcasts, playlists, and art events broadcast live on Air France planes.

What are the Booking Fees for Group Tickets?

If you want to book group tickets, this fee will vary depending on the destination of the flight. In addition, the number of people traveling together for your flight must be at least 10.

Reservation fees are valid in France at Air France counters and on the official site. These prices are:

  • For flights between France and Europe or from Europe to North Africa, it is 13 euros per ticket.
  • For all other flights, 25 euros per ticket is required. If extra, departure date, etc. In case of circumstances, an additional 5 euros per ticket will be charged.
  • If you want detailed information, please contact Air France institutions in France. In this way, the support teams at your point of sale will assist you.

Does Air France Have a Shopping Site?

Air France has many products. It has its website to offer these products. By visiting that site, you will be able to buy jewelry, cosmetics, electronics, different flavors, glasses, leather goods, watches, perfumes, and more. You will also see Air France’s private collections on the site. You can visit the Air France site and start shopping.

How Much Compensation Do You Get for Lost Luggage?

Air France provides some conditions for compensation for your lost or damaged baggage. The compensation is not dependent on the weight of your luggage. Generally, Air France gives 1295 euros as compensation per passenger. For more information, you can contact the institution and talk to the authorities.

Where Can You Access Information About Air France Magazines?

Air France Magazine and Air France Madame magazines are not on the planes due to the pandemic. That’s why Air France keeps these magazines in its lounges in Paris. In these places, you will have access to magazines. If you wish, you can download the Air France Play application for tablets and phones. In this way, you will be able to access the magazines you want anywhere. Please note that the application is free.

Where Can You Learn About Air France Sponsorship Programs?

Air France agencies have support programs to assist people. Therefore, if you want to reach the organization that supports humanitarian operations, you should check the official website of Air France. There is detailed information about sponsorship programs on the site.

  • You can also get detailed information about the subject by contacting customer service.

Which Planes Make Up the Air France Fleet?

Air France has a capacity of 350 aircraft. Generally, the lifespan of these planes varies between 9 or 10 years. That’s why Air France is known as one of the most modern fleets in the industry. In addition, some of the aircraft that make up the fleet belongs to subsidiaries.

Is it Possible to Do Duty-Free Shopping After Passport Control?

If you want to travel to a non-EU country, you will be able to buy duty-free products after your passport control is provided. You will also have the opportunity to carry one bag per person following your baggage allowance. If you have purchased liquid and tobacco products, you should carry these products in a sealed plastic bag.

  • It will be possible to do duty-free shopping on long-haul flights as well.
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